Hanssens Health Center
Information for patients
Are you coming to Hanssens Health Center for a consultation, examination, treatment or admission? Here you will find the key practical information to prepare for your visit.
Preparing for a consultation
Please arrive at the hospital 20 minutes before your appointment. This gives you enough time to park, check in and find the right waiting room.
Check beforehand:
- Which campus your appointment is at.
- Which service or doctor is expecting you.
- Whether you need to fast.
- Whether you need to bring documents or test results.
What should you bring to an appointment?
Please bring:
- Your identity card.
- Your referral letter, if you have one.
- Your medication list.
- Any test results or medical images.
- Your insurance details, if applicable.
- A list of questions for the doctor.
- A companion if you need assistance.
Checking in at the kiosk
When you arrive, check in at the kiosk in the entrance hall.
- 1
Go to the entrance hall
Follow the signs for ‘Check-in’ or ‘Registration’.
- 2
Use your identity card
Insert your identity card into the kiosk or scan it as instructed on screen.
- 3
Check your details
Check that your name, appointment and service are displayed correctly.
- 4
Take your ticket
The kiosk prints a ticket with your queue number, route code and destination.
- 5
Follow the route
Follow the route code on your ticket.
Hanssens Health Center
Example ticket
Fictional demo ticket
- Patient
- Sammy Sung
- Appointment
- Orthopedie & traumatologie
- Doctor
- Dr. Mathis Verdonck
- Campus
- Campus Centrum
- Route
- B2
- Floor
- 1
- Waiting room
- B2.14
- Appointment time
- 10.40 uur
Preparing for admission
Will you be admitted to hospital? Good preparation is important.
Read the information provided by your doctor or secretary. Check when you are expected and whether you need to fast.
What should you bring for an admission?
- Identity card.
- Insurance details.
- Medication list.
- Regular medication in its original packaging.
- Toiletries.
- Nightwear.
- Glasses, hearing aid or assistive devices.
- Mobile phone and charger.
Do not bring large sums of money, jewellery or valuables.
Frequently asked questions
I forgot my identity card. What now?
Go to reception. A staff member will see how they can help you.
May someone accompany me?
Yes. A companion is allowed, especially if you have limited mobility or need help.
I am late. What should I do?
Check in at the kiosk or reception as soon as possible.
Can I make an appointment through this website?
No. You cannot make an online appointment with a doctor or specialist on this demo website.
Can I access my medical record through this website?
No. This demo website does not contain a medical record or patient portal.