Prepare for your appointment
Find out what to bring, when to arrive and how to check in.
Read moreHanssens Health Center
Welcome to Hanssens Health Center
Hanssens Health Center is a fictional care environment where patients and visitors can quickly find practical information about their hospital visit.
Here you will find information about consultations, kiosk check-in, visiting hours, routes, parking, admission, bills and contact details.
Need help quickly? Our digital assistant Hana can help with general questions. For personal, medical or sensitive questions, we will connect you with a staff member.
Quick access
Check in at the kiosk
See how to check in at the kiosk with your identity card.
Read moreVisiting hours
See when you can visit and which arrangements apply.
Read moreCampuses & parking
Find the right campus, route, entrance and parking.
Read moreCare services
View the main services in this demo environment.
Read moreBill or complaint
Do you have a question about your bill or would you like to report a complaint?
Read moreWhat if…
What if I do not know where to go?
When you arrive, check in at the kiosk in the entrance hall. It prints a ticket with your route, queue number and destination.
What if I cannot make my appointment?
If you cannot attend, inform the service secretary as soon as possible.
What if I do not speak Dutch well?
Hana can also explain general information in French and English. For complex questions, we will connect you with a staff member.
What if I have a question about my bill?
Hana can provide general information about hospital bills. For personal amounts, contact the Billing department.
What if it is urgent?
For life-threatening symptoms or serious injuries, call 112 immediately.
Demo
Example scenario: Sammy Sung
In this demo, we use a fictional patient: Sammy Sung.
Sammy has a broken lower leg and visits Hanssens Health Center for follow-up with Orthopaedics & traumatology.
By chat or voice, Sammy can ask where to go, which route to follow, where to park and what to bring.